These materials are for training for Continuous Improvement (CI) Workshops, learning the Lean philosophy of improvement, and applying a CI approach to your program or organization.
Lean is an organizational growth strategy based on satisfying the customer by delivering quality products and services that are just what the customer needs, when the customer needs them, in the amount required, at the right price, while using the minimum of material, equipment, space, labor, and time.
Using the tools in the order will walk you through the lean improvement and problem solving method. PowerPoint presentations of the individual tools and methods are included for quick reference and learning.
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Continuous Improvement and Lean Overview
Theresa Heitman
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Data Collection and Sampling
Theresa Heitman
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Decision Making
Theresa Heitman
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Define Value
This folder contains information, method, and tools used to understand the needs of all customers - external, internal, direct and indirect
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Idea Generation
Theresa Heitman
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Process Mapping
This folder includes several types of process maps including high level process maps and detailed flow charts.
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Project Management
Continuous Improvement Tools and Methods for Managing Projects
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Root Cause Analysis
Theresa Heitman
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Team Skills
Theresa Heitman
Archive
Fishbone template
Word document used to document root causes, with examples.
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