Operational Excellence: Standard Work and Plan-do-Study-Act

Having a standard process for performing the work you do is essential to providing quality products and services to your customers. Documenting the current best-known way of doing the work ensures consistency. In this month’s Operational Excellence Webinar, learn about standard work and how to document it.

Theresa Heitman opens with an explanation of the Plan-Do-Study-Act (PDSA) improvement cycle, with a step-by-step description. Gift Mutale (IITA) introduces the concept of Standard Work. Finally, Lilia Molina (IRRI) provides a guide to writing effective Standard Operating Procedures (SOPs), covering the structure and importance of key SOP components.